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Ordering & Refunds


We can accept the following cards:

Details
Shop Online
www.dietaryneedsdirect.co.uk
Secure, quick & informative - By far the most comprehensive option and you can order any time, day or night, 7 days a week

Simply select the Enter The Store icon on the left-hand side to start shopping and follow the simple steps through to payment

    Details     
Telephone Order
01453 790 999
Prefer to speak to someone in person? Just call with your payment card details and let us know what you'd like

Telephone lines are manned on average over 35 hours each week across Monday to Friday (often after 5pm also), however we do provide an answer service and will ring you back if you leave a message

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Email Order
info@dietaryneedsdirect.co.uk
In a hurry, but know what you want? Why not send an email. Remember to leave a contact telephone number so we can call you back to gather your payment details.

Note: emails are not secure and credit card information should not be sent this way

Details
Fax Order
01453 790 808

Download the order form at the bottom of the page or write out what you need and fax it to us at any time. Use the website to view the full details of the products to help you make your selection.

Please note that cheques, postal orders or credit card details may be sent on separately in the post if desired

Details
By Post
Address

Dietary Needs Direct, 25 Church Street, Stroud, Gloucestershire, GL5 1JL

Download the form at the bottom of the page and post it to us at any time. Use the website to view the full details of the products to help you make your selection.

Details
Refunds & Returns
Our Policy

Shoppers have the right to cancel part or all of their whole order for whatever reason within seven days of receipt of the goods. Full refunds for the products will be made providing that they are returned to us in their original state and within two weeks from the date of cancelling. If you wish to cancel either before or after your goods are sent out, just drop us an email to info@dietaryneedsdirect.co.uk or call us on 01453 790999

Dietary Needs Direct can accept no responsibility for any damage to unwanted items that have been ordered in error whilst they are being returned. Shoppers must ensure that goods are packaged in a satisfactory way and only refunds will be given to items that are returned intact. If the return is for reasons other than faulty / incorrect goods then we will need to ask you to cover the cost of returning the goods to us. The refund will only include the cost of the goods and not the original shipping.

Click Here to Print Order Form


Dietary Needs Direct


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